Terms and Conditions

Insurance

Bogani Explorer maintains liability insurance for our staff; however, we do not provide individual insurance coverage for divers. In the event of a diving accident, or while doing another activities our insurance will not cover you. Therefore, we strongly recommend obtaining a dive insurance through your travel insurance policy or a specialized dive insurance provider.

Deposit Policy and Cancellations

A minimum deposit of 50% is required to confirm all bookings. Reservations without a deposit cannot be guaranteed, as availability and logistical arrangements depend on confirmed bookings. Due to limited capacity and advance logistics preparation, we strongly recommend booking in advance.

We also advise securing a travel insurance to cover your booking in case of unforeseen changes to your plans.

If you wish to cancel or reschedule after making a deposit, the following policies apply:

Activities (Fundiving, Snorkeling, Trekking, Hiking, and Camping):

• Cancellation more than 16 days before your scheduled activity: 50% refund of the total payment amount (minus bank or credit card fees) or rescheduling based on availability.

• Cancellation within 1-15 days of your scheduled activity: No refund, but rescheduling may be possible depending on availability.

Discover Scuba Diving & PADI Courses:

• PADI e-learning materials are issued upon booking and are non-refundable. However, they remain valid for use at any PADI dive center.

• Cancellation more than 16 days before your scheduled activity: 50% refund (minus bank or credit card fees) or rescheduling based on availability.

• Cancellation within 1-15 days of your scheduled activity: No refund, but rescheduling may be possible based on availability.

By making a deposit payment, you agree to these terms.

Payments

We accept payments in cash (IDR, EUR, and USD), and through bank transfers in multiple currencies. We use WISE Bank for international payments.

Safety, Liability & Participation Policy (Diving, Trekking, or other activities)

Safety is our top priority. All participants are required to complete and sign the relevant liability and participation forms prior to joining any activity. For diving activities, all divers must sign and strictly adhere to PADI Standard Safe Diving Practices. For trekking activities, all participants must complete a trekking liability form and follow all safety briefings, guide instructions, and standard operating procedures.

We reserve the right to exclude any diver or trekker from activities if their behavior, physical condition, or failure to comply with safety requirements poses a risk to themselves, our staff, or other participants. In such cases, the situation will be assessed, and a partial refund may be offered at our discretion.

For diving activities, we strongly recommend a minimum surface interval of 24 hours before flying after your final dive.

Data Collection & Use

We collect and store information you voluntarily provide through our website, including but not limited to your IP address, email address, and browsing data. This information helps us improve our services, enhance user experience, and communicate effectively with you.

When you make a booking through our website, we collect personal information such as your name, email address, phone number, and address. This information is used solely for the following purposes:

• To provide, operate, and manage our services

• To offer customer support and technical assistance

• To send service-related notifications, updates, and promotional communications

• To analyze user behavior and improve our services and website performance

• To comply with applicable legal and regulatory requirements

We may contact you regarding company updates, policy changes, service agreements, or important information via email, phone call, text message, or postal mail.

If you wish to opt out of certain data processing activities or communications, please contact us directly, and we will process your request in accordance with applicable laws.

For any questions or clarifications regarding our data practices, feel free to reach out. By using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.